Product Support Analyst 2 (529400808)
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
| Years | Required/Preferred | Experience |
| 4 | Required | Experience with help desk / service desk services. |
| 4 | Required | Experience with help desk software (e.g. ticketing systems, knowledge bases). |
| 4 | Required | (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) |
| 4 | Required | (at least 2) High-level knowledge of information technology systems and best practices. |
| 4 | Required | (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) |
| 4 | Required | (at least 2) Experience working with SharePoint Lists. |
| 4 | Required | (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. |
| 4 | Required | (at least 2) Experience with call handling. |
| 2 | Preferred | Experience with Remedy / BMC Helix. |
Remote work Mon - Fri
Location: Required to be within the state ofTexas
Interviews will be conducted by phone andthrough Microsoft Teams